Selling materials and boat kits comes after having already sold many species of wood, types of plywoods, veneers , epoxy and all the related stuff we use when building a boat.
Given that I have just sold a customer some of the above I find it only fair to then pass on some of the skills I have learned while using similar products?
There are exceptions when I am asked to explain how to use a product, epoxy is one such product.
It goes like this:
Imagine I am visited and asked for the information on mixing and using laminating epoxy, then when I have explained at some length the process involved, I ask ' How much do you want to buy? ' , the reply is sometimes quite a shocker ' No I dont want to buy any as I have already bought what I need from ABC but they have no idea how to use it, so I came to you to find out ' This has happened to me more than once.
Recently I was asked while I was standing next to my own wood/epoxy boat. The question was how to use the micro balloons and fumed silica? These products I had listed in a quote I had given to a local guy for a Hard Spray Dodger we sell as a CNC cut kit.
It was easy for me to explain by indicating the various parts of my own boat, then I was told that the person had found my quote to be too expensive, so the guy went out and purchased the list of items in my quote from another company, they will have cost him more per item anyway?
This guy was now asking me how to use what he had bought !
There must be a strong word or group of words to describe such people, its a pity I cannot use those words here in my blog.